Why does my anti-virus software keeps asking me to allow Livestation access to the Internet?

To keep Livestation working well, we periodically release updated versions of the software to everyone. Some anti-virus software sees the new version as a new application and will ask you to allow access to the internet. We are working on making this process more slick and unintrusive.

Why does Livestation stop working with certain software on my machine?

In some rare instances it is possible that Livestation may stop working when unrelated software is installed on the machine. If you experience this problem please let us know.

Why does Livestation take a while to launch when my machine starts?

Livestation is designed to delay launching for a short time when your computer first starts up to avoid overloading your machine as multiple applications load up.

Why do I not receive all available channels?

The list of channels available to you is dependant on your location, due to tv broadcasting restrictions in place.

Why does the message 'Signal Unavailable, Livestation is trying to reconnect' appear, when I tune in or whilst watching a channel?

This may happen if your bandwidth does not meet the minimum requirements of 800Kbps downstream and 256Kbps upstream, needed for Livestation to run. Please run a speed test at www.speedtest.net and ensure minimum requirements are met.

What ports need to be open in my firewall for Livestation to run?

Livestation requires network access to the public internet using TCP and UDP traffic.

Outbound connections:
Client UDP port (normally 22473) to any UDP port.
HTTP requests to servers listening on ports 80, 8000, and 54519-54524 and 1755 and 22473.

Inbound connections:
Any UDP port to client UDP port (normally 22473).
HTTP responses.

I am being told that my email address has been taken.

You’re probably trying to register instead of logging in. Ensure you’re doing the right thing first – click the “Already have an account?” link in the login dialog.

Why am I unable to watch a viewer-added channel in my Livestation player?

It might be that the viewer-added channel you are trying to connect to is offline, or the web stream has changed since it was added.

My Livestation player is stuck on a viewer added channel, how can I fix this?

You will need to remove the channel from your profile list in the Livestation player by selecting the ‘Channels’ tab and then the ‘Delete’ option. Alternatively, go to the Livestation website, login, select the ‘My Livestation’ tab.

How can I remove the Livestation partner channels from the player?

You need to login to your account on the website and go to ‘My Livestation’. You will see 4 tab options starting with ‘My channels’, choose, ‘Add/Remove Partner channels’.